I'm so glad that the hotel I booked didn't turn out to be a dump. The last time I went on vacation, I booked it online sight unseen, and it turned out to be a run down hotel. This hotel was completely different. The decor was tasteful and updated, the staff was friendly, and the rooms were well-maintained.
Well, that is, until my second day there. When I left my room in the morning, I had removed the "Do Not Disturb" sign from my door so that housekeeping would know I needed my room made up. When I got back in the afternoon, though, it hadn't been done properly. The maid had made the bed, cleaned the bathroom, and re-stocked the mini-bar, but she hadn't vacuumed the carpet and didn't leave any soap or clean towels. I called down to the front desk to make a complaint.
"Front desk. How may I help you?‚"
"Hello. I'm in room 1201 and housekeeping didn't leave any soap or clean towels. And, the floor still needs to be vacuumed.‚"
"Oh, I'm so sorry. Let me connect you with housekeeping." I waited on hold.
"Yes, this is room 1201. The maid who cleaned my room didn't leave any soap or clean towels, and the floor needs vacuuming.‚"
"Okay. I'll get someone up there right away to take care of that."
About 10 minutes later, the maid knocked on the door. I stepped out of the room and she left the toiletries in the bathroom and vacuumed. That was pretty quick service. I'm glad I didn't get the run-around.
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