Daily English 1212 - Providing Tech Support

Select English Member and want to get this complete lesson? Log in here.

Want to get this lesson and 1800+ more like it? Become a Select English Member here!

Get two FREE sample lessons here and see what Select English is all about.


Max: Hello, hello, is this call-in tech support?

Grace: Yes, my name is Grace and this is the help desk. How can I help you today?

Max: I’m having a problem with my machine and I don’t know what to do.

Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?

Max: The what?

Grace: Never mind. Can you describe the problem you’re having?

Max: It doesn’t work.

Grace: I understand that. What exactly is the malfunction?

Max: It’s not working.

Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.

Max: Okay, I understand.

Grace: Good. We offer all kinds of support, from setup to customization to disaster recovery, but I can’t do anything if I don’t understand the problem.

Max: Okay.

Grace: Could you walk me through what happens when you turn on the machine?

Max: Nothing.

Grace: Nothing? Nothing at all?

Max: Zip, zilch, zero.

Grace: Sir, is the machine plugged in?

Max: Oh, it needs to be plugged in?

Grace: [sigh]

Category: Technology

Use credit now.

Yes, I want this lesson Cancel




Continue Shopping

To download later, go to
My Downloads

Buy Cancel

Your Cart