Daily English 1239 - Sharing an Online Account

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Sara:  Hello, customer service.  How may I help you today?

Gabriel:  Hello.  I noticed some suspicious activity on my account and I want to find out if there’s been unauthorized access.

Sara:  Let’s take a look.  Your account history shows purchases nearly every day beginning two weeks ago.

Gabriel:  That’s the problem.  I haven’t made any purchases.

Sara:  Do you have a shared account, by any chance?

Gabriel:  Yes, I have a household account that’s shared by my entire family.  My wife has full access, but my children only have restricted access.

Sara:  I’m afraid that’s not showing in your account preferences.  Both of your children have full access.

Gabriel:  Even so, they know not to abuse their privileges.  They wouldn’t buy things without asking my wife or me first.

Sara:  Are you sure, sir?  I show that both of your children have accessed the account regularly.  In fact, they’re both logged on right now.

Gabriel:  They are?  What are they doing?

Sara:  They’re in the process of buying several more items and are checking out.

Gabriel:  Stop them!  This is an emergency.  Shut down my account.

Sara:  I’m not sure I can do that, sir.  Perhaps you can stop them on your end.

Gabriel:  I’ll stop them all right.  Just wait ‘til I get my hands on those two!

Script by Dr. Lucy Tse

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