Frequently Asked Questions for Basic + Premium Members

1.Log in to your account here.

2. On Your Information Page, click on Payment Information.

3. Click on the "Cancel" link.

4. Click on the "Yes, I want to cancel subscription" button.

5. You will now see the worded "Canceled" next to your subscription.

If you see an error message or are unable to cancel, please email us with your username and email address and we will help you!

Watch Video or follow steps below.

1. Click on Log In button on top, right of page, then click on "Basic + Premium Member login."

2. Log in with your Basic/Premium username and password.

3. Click on "Download Page" link.

4. Download your files.

(a) Basic Members: CLICK to download file to your computer. File will automatically download when you click on the link or button. Note you can download ALL 12 of your episodes at once - no more waiting!

(b) Premium Members: Download recent files, or click on Past Episodes to see lists of older episodes.

Need to cancel you Basic or Premium Membership or have other questions? See more information here.

The Select English Membership allows you to choose a total of 15 lessons per month. As a Select English Member, you may choose from many lessons that are not available to Premium Members. As a Select Member, you do not have access to an unlimited number of the old lessons like you do as a Premium Member.

If you continue your Premium Membership, you will continue to have access to all of our lessons (after #164), just as you always have. You will download your Premium files from the same website as you have been in the past four months.

Yes, you can have both memberships if you want. You would pay $10 for the Select English and $10 for the Premium - $20 per month total. Being a Select English Member and a Premium Member will give you access to all our old lessons PLUS the ability to select 15 lessons each month that are available only to Select English Members. Remember that we are NOT adding any new episodes to the Premium Membership after April 1, 2017.

There is now a new way to download your Premium Membership MP3 and PDF files. You will no longer be able to download the files using iTunes or on the home page of our website. However, you can now download both the audio MP3 and PDF Learning Guides by logging in to a special, separate part of our website. Get detailed instructions by clicking above on "How to Log In and Download Basic and Premium Learning Guides."

You can log in to this special section by going to http://www.eslpod.com/login/

Yes. The Select English Membership and the Basic/Premium Memberships use two separate systems, with two separate accounts and logins. To sign up for a Select English Membership, you will need to create a new account.

You do NOT need to pay $3.00. If you see $3.00 in your Cart Total, you probably forgot to click the green Select English coupon.

As described in the video and instructions here, after you select your lessons, you need to click the green "Select English Credits" button on the Cart page. Clicking that button will make the Total = $0.00. After you click on the green button, then click Continue to complete your checkout.

Note: After you have selected and downloaded your 15 monthly lessons, your coupon will not work again until your monthly membership renews.

At this time, it is not possible to stream episodes from our website or download them directly into iTunes or a similar podcast application on your computer or phone. However, after you download our files, you can transfer them to a smartphone or a similar device as described below and be able to listen to them.

For Apple iPhone and iPad

Apple provides multilingual instructions on how to move files to an iOS device. Please use one of the links below, and note that you can see the instructions in another language by clicking on the Languages dropdown in the upper right-hand corner.

Windows:

https://support.apple.com/kb/ph12318?locale=en_US

Mac:

https://support.apple.com/kb/PH19463?locale=en_US

For Android Phones and Tablets

Google Play Music app offers similar information with links for both Mac and Windows. You can see the instructions in another language by selecting a language from the dropdown menu at the bottom of the page.

https://support.google.com/googleplay/answer/1101500?hl=en

If you wish, you can keep both your Premium Membership and your new Select English Membership. If you do that, you will be paying a total of $20 each month.

To cancel your Premium Membership, log in here. For detailed instructions on how to cancel your Premium Membership, see the video above under "How to Cancel Your Basic or Premium Membership" on this page.

If you're a BASIC Member, the new Select Membership gives you more choice. The Select English membership allows you to pick from any of our 1,800+ lessons. You don't just have to accept the new ones we release in the next 30 days.

If you are a PREMIUM member, the Select English Membership allows you to choose from nearly 200 new Learning Guides as part of your 15 monthly downloads, including the files from two of our special courses (Day in the Life of Jeff and Day in the Life of Lucy) as well as new Learning Guides from our special mystery series, Missing Person.

More Frequently Asked Questions

Common Questions + Answers

GENERAL

ESLPod.com uses a very different approach from that of other courses or websites. Our method is based on the fact – supported by more than 40 years of scientific research – that the fastest way to improve your English is to listen to conversations and discussions you can understand.

Many people try to improve their English by listening or reading things in English that are too difficult. They understand only 40-50%, which means they are wasting half of their time!

Our English lessons are provided at a slower speed and include useful everyday phrases and expressions. We explain in detail and with examples what these expressions mean and how to use them in a simple and clear way. This research-based approach is the best way to improve your English quickly so you can speak it easily and confidently.

ESLPod.com was developed by a team of experienced English language learning professors with over 30 years of high school, adult, and university ESL teaching experience. ESLPod.com’s founders, Dr. Jeff McQuillan and Dr. Lucy Tse, are recognized experts in the field of language learning. They have published research-based books used as textbooks in university courses as well as dozens of scientific research articles in linguistics and language learning, and have appeared as experts in the media, including CNN, Los Angeles Times, and San Francisco Chronicle, among many others.

Yes! ESLPod.com lessons are for intermediate and advanced English learners. Our lessons are not “leveled” or in order of difficulty, but are appropriate for all intermediate and advanced speakers of English.

You can listen to our dialogues at both a “learning speed” (a little slower and clearer than regular speech) and a “normal speed” (the way Americans naturally speak). You’ll hear a clear and detailed explanation of the difficult and key terms. You will also have a complete transcript of every word spoken in each lesson, so you can follow along as you listen or find the words you aren’t sure about or simply want to see in writing.

If you’re not sure if ESLPod.com lessons are for you, listen to free sample lessons here.

Of course! Just click here to get a free “Daily English” lesson and a “Cultural English” lesson.

We have two kinds of lessons:

1) Daily English – dialogues and stories using conversational American English with detailed explanations of how to use each of the key expressions and idioms. These lessons are 15-20 minutes each.

Topics include: About You, Business, Clothing/Grooming, Daily Life, Education, Entertainment/Sports, Food/Drink, Government/Law, Health/Medicine, Home/Community, Money, Nature/Weather, Relationships/Family, Shopping, Technology, Transportation, and Travel.

2) Cultural English – contains information to help you understand the United States and American culture. Learn English as you learn about the United States. These lessons are 25-30 minutes each.

Topics include: Classic Movies/TV Shows, Cities and Landmarks, Presidents, Authors, Scientists, Famous Songs and Singers, and much more

“Daily English” lessons include a 20-minute audio file plus a Learning Guide, and take approximately 60 minutes each to complete.

“Cultural English” lessons have a 30-minute audio file plus Learning Guide, and take about 75 minutes to complete.

All of our files for Special English Membership, English Collections, and Special Courses are MP3 and PDF files that you can download and use wherever you'd like.

We offer the option to download our files in compressed “ZIP” format and individually.

ZIP files normally need to be downloaded on a laptop or desktop computer and then “unzipped” to use the files. After you download them onto your computer, you can then transfer them to your listening device, just like you would any other audio files you want to put on your phone, tablet, or MP3 player.

Individual MP3 files cannot normally be downloaded directly from our website to your phone, tablet, or MP3 player. Most likely, you will need a computer to download them and then transfer the files to your device.

We recommend you use either a computer or tablet to read the PDF Learning Guide, since PDF files are more difficult to read on a smartphone.

For information on how to transfer your files to your phone or tablet, see here:

For Apple iPhone and iPad

Apple provides multilingual instructions on how to move files to an iOS device. Please use one of the links below, and note that you can see the instructions in another language by clicking on the Languages dropdown in the upper right-hand corner.

Windows:

https://support.apple.com/kb/ph12318?locale=en_US

Mac:

https://support.apple.com/kb/PH19463?locale=en_US

For Android Phones and Tablets

Google Play Music app offers similar information with links for both Mac and Windows. You can see the instructions in another language by selecting a language from the dropdown menu at the bottom of the page.

https://support.google.com/googleplay/answer/1101500?hl=en

All of our lessons consist of MP3 and PDF files.

Once downloaded, you can listen to the audio (MP3) lessons using any computer, tablet, smartphone, or music player that plays MP3 files.

Once downloaded, Learning Guides (PDF) can be read on any computer, tablet, or smartphone that displays PDF files.

All of our lessons are produced in American English and the “Cultural English” topics focus on the United States and its people, past and present.

We no longer offer Premium Memberships. If you had an active, paid Premium Membership when we changed our system in late 2016 and you continue to pay $10 per month, you continue to be a Premium Member. However, if you cancel your old Premium Membership, you will no longer be able to get it back. If you have questions about this, please contact our customer support team here.

You can still find some of our most recent episodes on our ESLPod blog. We also have a selection of some of our best episodes on our iTunes podcast.

SELECT ENGLISH

Select English is a membership that renews automatically each month. You can choose from 1800+ “Daily English” and “Cultural English” lessons each month. You decide which lessons are best for you. You get 15 lessons a month for $14.99. You download the MP3 and PDF lessons onto your computer so you can listen to and read them on any device, anywhere. Learn more here.

English Collections allows you to download only those sets of lessons you choose. You can purchase a set of “Daily English” lessons in groups of 50 or a set of “Cultural English” lessons in groups of 30. You can download the MP3 and PDF lessons onto your computer so you can listen to and read on any device, anywhere. Learn more about English Collections.

Each Select English lesson has an audio (MP3) file and a complete 8-10 page Learning Guide (PDF).

The Learning Guide includes:

  • a complete transcript of everything we say in the audio file
  • tips on how to use the new expressions
  • cultural information
  • a glossary with definitions of the key expressions
  • new sample sentences to show you how to use the new terms in the right way

You can download all of our audio files (MP3) and Learning Guides (PDF) to keep and use on mobile devices and desktop computers.

Take a look at our free sample lessons to see exactly what you get with each lesson.

For each 30 days of your membership, you get a credit for 15 lessons. You can select and download your 15 lessons from any of our 1800+ Select English lessons (Daily English and Cultural English).

Remember that your 15 credits expire (end) in 30 days, so be sure to select and download your lessons each month. You can only use your 15 credits for the 1800+ Select English lessons, not for our English Collections or Special Courses.

To see how to select your lessons and download them, watch our video.

See our video or follow these steps:

  1. Go to our Lesson Library page and click on the name of the lesson you want.
  2. On the lesson's page, click on the Add to Cart button.
  3. On the Cart page, click on your Coupon/Credit below the name of the lesson you want. This will automatically subtract the normal price of the lesson ($3.00 each). (Add as many lessons as you want before going to the next step.) Then click on the Continue to Payment button.
  4. Click on the Place Order button on the bottom of the page. Notice that you will have an order total of "$0.00".
  5. The Thank You page will have links to your files. Click to download them!

It’s easy! Log in and go to the “My Account” page, click on the “My Membership” tab, and then click “View” next to your subscription. Then you will see the Cancel button for your subscription. You can cancel anytime.

Remember that you must download all of your files before your membership expires! You have 30 days to download your files. Please keep them in a safe place as it is not possible to download them after 30 days.

No. Our files cannot be downloaded directly from a podcast app. You will need to download them to your computer and then transfer them to your device.

You may cancel anytime and you will not be charged again for the next month (30 days). However, you will not receive a partial refund for the remainder of the current 30 days on your membership.

You have 30 days after purchase to download your files. Please download them and keep them in a safe place, as we cannot give access to files after the 30-day period.

Yes! You can be a Select English member and buy sets of English Collection lessons. Choose one or both options – whichever is most convenient for you.

ENGLISH COLLECTIONS

Select English is a membership that renews automatically each month. You can choose from 1800+ “Daily English” and “Cultural English” lessons each month. You decide which lessons are best for you. You get 15 lessons a month for $14.99. You download the MP3 and PDF lessons onto your computer so you can listen to and read them on any device, anywhere. Learn more here.

English Collections allows you to download only those sets of lessons you choose. You can purchase a set of “Daily English” lessons in groups of 50 or a set of “Cultural English” lessons in groups of 30. You can download the MP3 and PDF lessons onto your computer so you can listen to and read on any device, anywhere. Learn more about English Collections.

Each English Collection set comes with either 50 Daily English OR 30 Cultural English lessons.

Each lesson has an audio (MP3) file and a complete 8-10 page Learning Guide (PDF).

The Learning Guide includes:

  • a complete transcript of everything we say in the audio file
  • tips on how to use the new expressions
  • cultural information
  • a glossary with definitions of the key expressions
  • new sample sentences to show you how to use the new terms in the right way

You can download all of our audio files (MP3) and Learning Guides (PDF) to keep and use on mobile devices and desktop computers.

The title of each lesson is listed to help you decide which sets of lessons to select.

“Daily English” lessons are sold in packages of 50. Lessons are sold in numerical order (that is, Lessons 1-50, Lessons 51-100, Lessons 101-150, etc.).

“Cultural English” lessons are sold in packages of 30, and are also sold in numerical order (that is, Lessons 1-30, Lessons 31-60, Lessons 61-90, etc.).

At this time, it is not possible to select individual lessons for your package or select individual lessons to purchase.

English Collection sets or packages contain a mix of useful English in several topics:

  • About You
  • Business
  • Clothing/Grooming
  • Daily Life
  • Education
  • Entertainment/Sports
  • Food/Drink
  • Government/Law
  • Health/Medicine
  • Home/Community
  • Money
  • Nature/Weather
  • Relationships/Family
  • Shopping, Technology
  • Transportation
  • Travel

If you want to select only certain topics, we suggest you sign up for our Select English Membership, which allows you to choose individual lessons in our Lesson Library.

No, at this time, it is not possible to select individual lessons for your sets or select individual lessons to purchase.

The title of each lesson is listed in the English Collections packages to help you decide which package of lessons to select.

You have 30 days after purchase to download your files. Please download them and keep them in a safe place, as we cannot give access to files after the 30-day period.

After you purchase an English Collections set, you have 30 days to download the MP3 audio and PDF Learning Guide files. After that time, you will not be able to download your files from our website without buying the English Collections set again.

Please remember to download your files and keep them in a safe place. We are not able to give you access to your lessons after the 30-day period.

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